Built for mental health hospitals

Every request. Every review. Every handover. In one place.

Out-of-hours care shouldn't depend on scattered notes, repeated phone calls and information that gets lost between shifts.

Relay connects ward teams, site coordinators and on-call doctors in one clear, organised workflow.

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  • Time-critical reviews, with their clock Seclusion, Section 5(4), Section 136 and post-rapid-tranquillisation reviews carry the interval their standard sets, visible to the ward, the coordinator and the doctor at once.
  • Requests raised by the ward, in structure Each type of request asks for what the doctor will need before they walk on to the ward: observations, legal status, known risks and why it is needed now.
  • A closed loop, and the record of it The outcome goes back to the ward that asked, follow-ups carry into the next shift, and every step keeps its timestamp for handover, audit and investigation.
relay · coordinator
Out-of-hours shift Elmbridge House · Sat 20:00 – 08:00 · Site coordinator
Live board Reviews Handover
2 doctors on call
Wards
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Incoming{{incomingCount}}
Juniper WardNew
Physical health review
Intermittent chest pain. NEWS2 2. ECG done, attached.
R.B. · 36 · 22:31{{newPriority}}
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Juniper WardUrgent
Physical health review
Intermittent chest pain. NEWS2 2. ECG done, attached.
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In progress2
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9 completed this shift
Reviews due
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Handover at 08:00 3 open items will carry over to the day team
On call · Out of hours Dr A. Okafor {{phoneCount}} active jobs · 1 review due
New job · JuniperUrgent
Physical health review R.B. · 36 · Chest pain, NEWS2 2. ECG attached. {{phoneBtnLabel}}
Rowan PICUDue 23:10
Seclusion medical review T.A. · 27 · Commenced 22:10
Hazel WardUrgent
Post-fall review M.R. · 82 · Unwitnessed fall, 21:30
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Out-of-hours care is complicated enough.

The systems coordinating it shouldn't be.

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With Relay: {{p.fix}}

Relay brings clarity to the entire process.

How Relay works

One connected workflow. Three perspectives.

Follow one request, a post-fall review on Hazel Ward, from the people who raise it, organise it and act on it.

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{{pv.screen}} REQ-0418 · 21:30
Post-fall review Hazel Ward · M.R., 82 · Informal
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The loop closes where it started. The ward that raised the request sees it accepted and sees what was done; anything left over moves to the next shift's handover; and every step keeps the time it happened, so a manager, an investigation or a CQC inspection can read the shift back.

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Everything an out-of-hours shift needs, nothing it doesn't.

Ward request

Structured from the start

Relevant clinical information is captured with each request, so the doctor knows what they're walking into before they pick up the phone.

New requestWillow Ward
Request typeMedication review
PatientD.K. · 41 · Section 3
Clinical contextIncreasingly distressed since visit. PRN lorazepam given ×2 since 18:00 with limited effect. Requesting review of PRN plan.
Urgency Routine Within 1 hour Immediate
✓ Latest obs attached ✓ Drug chart reviewed ✓ Callback: ext. 4471
Priorities & deadlines

Know what needs attention

Track urgent jobs, deadlines and recurring clinical reviews in one ordered view, so nothing time-critical relies on memory.

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Ward visibility

Stay in the loop

Ward teams can follow the progress of what they've submitted, so they know a doctor is on the way and don't need to ring again to check.

Medication review · D.K.In progress
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Shift handover

Handover without losing the thread

Outstanding tasks and follow-ups remain visible between shifts. The day team starts from a clear list, not a recollection.

Handover to day team · 08:00This shift: 14 jobs · 11 closed
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For managers

Understand the whole shift

Give managers a clearer view of activity, workload and response timelines, to plan rotas and spot pressure points across the hospital.

Requests by hourThis out-of-hours shift, 20:00 to 08:00 · counted when the ward sent the request
Fictional demonstration data
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Median time to acceptance, from the ward sending it7 min
Median time to acceptance, from allocation to the doctor3 min
Busiest wardWillow 4
Requests this shift14
Who it is for

Five people, one shift, one record.

What each of them gets, and where on this page you can see it.

Specialist feature · Seclusion tracking

Built around the realities of psychiatric care.

Policy-configurable review reminders, a running timeline for each episode, and clear visibility of the next medical review, for the coordinator and the doctor alike.

Rowan PICU · T.A.Started 22:10
Time in seclusion {{sec.elapsedLabel}} Now {{sec.nowClock}}
Next due {{sec.nextTitle}} {{sec.nextWhen}}
Reminder sent to on-call doctor and coordinator.
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Statutory guidance Clinical policy Local operational target
Statutory requirements and guidanceSet from the Mental Health Act and its Code of Practice. Shown as fixed, so they can't be confused with local choices.
Clinical policiesYour organisation's own seclusion policy: review intervals, who reviews, what's recorded.
Local operational targetsChoices a site makes to work well, like how early a reminder fires. Adjustable without touching policy.

Example configuration with fictional data. Review intervals are set by each organisation and should be checked against the current Mental Health Act Code of Practice and local policy.

For NHS teams

Designed around a real clinical challenge.

Handover and out-of-hours communication are long-recognised patient safety risks. Here's what the evidence says about the problem, and, separately, what we can and can't yet claim about Relay.

Published evidence about the problem

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These studies describe the problem and other systems, not Relay. Relay has not yet been evaluated in live clinical use, and is not endorsed, approved or certified by the NHS.

Where Relay is today, and what comes next

Built by clinicians who've worked these shifts.
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Make the next on-call shift a little clearer.

See how Relay could help your teams coordinate out-of-hours medical care.

For clinical leaders, digital teams and NHS organisations. A 30-minute walkthrough with fictional data. No commitment.

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